Furniture and Artwork:
Cancellations are allowed up to 24 hours after placing the order - provided the order is not in the picking, packaging, or shipment phase.
Contact our Customer Experience Team within this timeframe.
Once shipped, we cannot cancel these items.
All sales are final after this 24-hour cancellation window.
Made to Order & Custom Pieces:
Custom items requiring Terms and Conditions review before adding to cart can only be cancelled within a 24-hour grace period.
All sales are final after this cancellation window.