Furniture, Mirrors, & Artwork Cancellation Policy:
Cancellations are allowed up to 24 hours after placing the order - provided the order is not in the picking, packaging, or shipment phase.
Contact our Customer Experience Team within this timeframe.
Once shipped, we cannot cancel these items.
All sales are final after this 24-hour cancellation window.
Furniture, Mirrors, & Artwork Return Policy:
Initiate a return request for your furniture or artwork piece by completing our online form here.
Our returns pick-up vendor, will reach out directly to coordinate a convenient date and time for the pick-up of your returning item.
Your refund will be processed within 5-7 business days after our vendor confirms pick-up of your return.
Please note that all furniture returns incur a restocking fee totaling 15% of the retail price.
Returns are only eligible within 30 days of delivery receipt and individual items totaling $500 or more.
Delivery and Tracking Information
Custom furniture typically has a lead time of 8–10 weeks for shipment, although this may vary depending on the manufacturer and production schedule. Once your custom item ships, you will receive a confirmation email containing tracking details to monitor the shipment's progress. Additionally, the delivery carrier will contact you directly to schedule a delivery appointment, ensuring a smooth and convenient delivery process.
Custom, Made-to-Order Cancellation Policy: This policy applies to all made-to-order items, not just those requiring Terms and Conditions review.
Made-to-order items can only be cancelled within a 48-hour grace period from the time of purchase.
If production delays exceed the quoted timeline, McGee & Co. may consider cancellations as a one-time courtesy at their discretion.
The cancellation policy is clearly indicated on the product page to ensure transparency.
All sales are final after this cancellation window, except in cases of production delays as noted above.
Custom furniture typically has a lead time of 8–10 weeks for shipment, although this may vary depending on the manufacturer and production schedule.
Custom, Made-to-Order Return Policy:
Custom, Made-to-Order pieces are final sale and cannot be returned.
If you wish to order a second custom piece, it will be treated as a separate, non-refundable purchase. Please ensure that your order details are accurate before confirming your purchase.