Furniture, Mirrors, & Artwork Cancellation Policy:
Cancellations are allowed up to 24 hours after placing the order - provided the order is not in the picking, packaging, or shipment phase.
Contact our Customer Experience Team within this timeframe.
Once shipped, we cannot cancel these items.
All sales are final after this 24-hour cancellation window.
Furniture, Mirrors, & Artwork Return Policy:
Initiate a return request for your furniture or artwork piece by completing our online form here.
Our returns pick-up vendor, will reach out directly to coordinate a convenient date and time for the pick-up of your returning item.
Your refund will be processed within 5-7 business days after our vendor confirms pick-up of your return.
Please note that all furniture returns incur a restocking fee totaling 15% of the retail price.
Returns are only eligible within 30 days of delivery receipt and individual items totaling $500 or more.
Delivery and Tracking Information
For most items purchased from McGee & Co., the typical shipping timeframe is 5–10 business days. This information is also available on the respective product pages, so you can plan accordingly. McGee & Co. also offers appointment-based delivery services for many of its products, which often require an adult signature upon delivery to ensure secure receipt. However, please note that exact transit times cannot be guaranteed. Delivery duration depends on factors managed by the carrier, such as:
Route and distance
Handoffs between carriers
Local conditions (e.g., weather or traffic) For custom or made-to-order items, such as furniture, production begins only after the purchase is completed. These items typically have a standard lead time of 12–16 weeks. Unfortunately, these timelines cannot be expedited, as each piece is crafted from scratch to meet your specifications. This ensures the highest quality and attention to detail. Once your order ships, you will receive a confirmation email containing tracking details to monitor its progress. Additionally, the delivery carrier will contact you directly to schedule a delivery appointment, ensuring a smooth and convenient delivery process. If you need to delay delivery before shipping, note that McGee & Co. cannot hold or delay shipments during the fulfillment process. After shipping, you can coordinate with the carrier to hold your package or schedule a later delivery date. After production is complete, the item is shipped to a local delivery hub. This shipping phase typically takes several days. Once the item arrives at the hub, the delivery carrier will contact you to schedule the final delivery to your home. The delivery carrier provides flexibility in scheduling the final delivery. If you are unavailable, the carrier can hold the item at the local hub for up to two weeks without incurring storage fees. This allows you to plan the delivery at a convenient time. However, extended delivery requests beyond the standard two-week hold window may incur additional storage fees, depending on the carrier's policies.
Frequently Asked Questions
Why hasn’t my made-to-order item shipped yet? If your order is still within the 12–16 week production window, it has not yet shipped. You will receive an email with tracking details once the item is on its way. How will I know when my item ships? You will receive a confirmation email with tracking information as soon as your item ships. This email will allow you to monitor the shipment’s progress. What happens after my item ships? Once shipped, the item will be sent to a local delivery hub. The carrier will then contact you to arrange a delivery appointment. Can I delay the delivery if I’m unavailable? Yes, the delivery carrier can hold your item at the local hub for up to two weeks without additional fees, giving you flexibility in scheduling. Can I request an extended delivery date? Yes, you can request an extended delivery date through the carrier, but additional storage fees may apply if the delay exceeds the standard hold window.
Custom, Made-to-Order Cancellation Policy: This policy applies to all made-to-order items, not just those requiring Terms and Conditions review.
Made-to-order items can only be cancelled within a 48-hour grace period from the time of purchase.
If production delays exceed the quoted timeline, McGee & Co. may consider cancellations as a one-time courtesy at their discretion.
The cancellation policy is clearly indicated on the product page to ensure transparency.
All sales are final after this cancellation window, except in cases of production delays as noted above.
Custom furniture typically has a lead time of 12–16 weeks for shipment, although this may vary depending on the manufacturer and production schedule.
Custom, Made-to-Order Return Policy:
Custom, Made-to-Order pieces are final sale and cannot be returned.
If you wish to order a second custom piece, it will be treated as a separate, non-refundable purchase. Please ensure that your order details are accurate before confirming your purchase.