We’re truly sorry to hear that your order arrived damaged or defective, and we’re here to help make things right as quickly as possible.
If the item is currently in your possession, please reach out to our Customer Experience Team within 48 hours of delivery for damage claims or within 30 days for general order issues, and provide the following details: Additionally, please include the delivery date of the item when contacting us.
Would you prefer a refund or a replacement?
Do you still have the item along with the original packaging, in case we require for it to be returned?
Please do not dispose of or donate the item until the claims team provides further instructions. If disposal or donation is required, confirm whether you can handle this yourself.
Can you please send us photos clearly showing the damage?
Provide the preferred shipping address for any replacement item.
Once your claim is approved, you may choose from the following resolution options:
Partial Store Credit: Keep the damaged item as-is and receive a partial store credit (amount varies by item and severity).
Replacement: Request a replacement for the damaged item. Ensure you provide the shipping address for the replacement delivery.
Full Refund: Request a full refund for the damaged item.
Please note: We’re only able to assist if the issue is reported within 48 hours of delivery for damage claims. For general order issues, please report them within 30 days of delivery. Once a damage claim is approved, you are not required to return the damaged items. You may choose to keep, dispose of, or gift them as per your convenience. Claims are typically processed within 1–2 business days after submission.
If you choose to refuse delivery due to visible damage, it’s very important that the damage is clearly noted on the delivery agent’s Proof of Delivery form. If the form isn’t signed or the damage isn’t documented, this could result in delays while we work with the carrier to investigate the issue.
Thank you for your understanding—we’re here to support you every step of the way.