Types of Delivery
White Glove Delivery
By appointment only – an adult must be present to sign.
Delivered to a room of your choice (up to two flights of stairs).
Includes 30 minutes of light assembly and removal of all packaging.
Ideal for large furniture like sofas, beds, dressers, dining tables, and some made-to-order items.
For any questions or to schedule a reattempt, customers should contact the customer support team for assistance with payment confirmation, scheduling, and other concerns.
Customers are responsible for preparing the delivery space in advance, ensuring accessibility for the delivery team.
Threshold Delivery
By appointment only – an adult must be present to sign.
Delivered (in packaging) to the first dry area inside your home, like a garage or entryway (up to two flights of stairs).
No assembly or unpacking included.
Used for large furniture and some made-to-order items.
Doorstep Delivery
No appointment or signature required.
Delivered (in packaging) outside your door, with a photo sent as proof.
Used for smaller items like nightstands, lamps, poufs, coffee tables, and décor that doesn’t require assembly.
Important Reminders:
Signature is required for White Glove and Threshold deliveries.
Make sure there’s a clear path and enough space for delivery inside your home.
Not all items include assembly or trash removal—check your product details.
Deliveries can only be made to the original shipping address entered at checkout.
If White Glove delivery is refused at the time of delivery, the carrier will not return to perform the service at no cost. Customers can request a return visit, but they will be responsible for the associated service fees.
If the delivery team cannot complete the service because the space was not prepared, the cost of any return visit will be the customer’s responsibility.
Customers may be eligible for a refund if the White Glove service is not fulfilled. Refunds will cover the applicable portion of the shipping cost and will be processed back to the original payment method.