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How can I clean and care for my custom, made-to-order piece?

Made to Order Fabric Care Guide

Maximize the life of your upholstered piece with these care and cleaning tips. Start with the general guidance, then identify your fabric type below. When spills or stains occur, we recommend professional cleaning for the most uniform result — and always test any method in an inconspicuous area first.

General care (all fabrics)

  • Regular cleaning: Use a soft, dry upholstery brush to loosen surface dirt, then vacuum with the brush attachment to protect the fabric. For high-pile fabrics, brush in the direction of the pile to restore loft.

  • Cushion care: Fluff cushions to restore shape, and flip and rotate them regularly for even wear. Avoid removing cushion casings for laundering — it can affect the fit and appearance once reinserted.

  • Damage prevention: Keep furniture out of direct sunlight and excessive heat to prevent fading, and be mindful of liquids and sharp objects.

Know your cleaning code

Your piece's cleaning code is listed on its product page. It tells you how to safely spot-clean:

  • W — Water only: Spot clean with water-based cleaning solvents or foams only. Distilled water is recommended.

  • S — Solvent only: Spot clean with mild, water-free dry-cleaning solvents only.

  • SW — Solvent & water: Spot clean with solvent- or water-based cleaners.

Care by fabric type

Linen

  • Classic Linen (W): Professional cleaning is recommended using a water-free dry-cleaning solvent.

  • Washed Linen / Pencil Stripe Linen (S): Professional cleaning is recommended using a water-free dry-cleaning solvent.

  • Coated Linen / Classic Stripe Coated Linen / Pinstripe Coated Linen / Performance Linen (S): Most stains bead up and can be blotted away with a dry, clean cloth. For stubborn stains, professional cleaning is recommended.

  • Libeco Belgian Linen / Superlinen (SW): Blot spills immediately with a dry, clean cloth and remove excess debris. Flush the area liberally with warm water, then blot dry, changing the towel surface frequently until the spot is gone. For stubborn stains, mix 2–3 drops of mild dish detergent with one cup of water, apply gently, and blot with a clean, dry cloth; repeat as needed. Rinse thoroughly with warm water and blot to remove residue. Do not use cleaners containing oxidizers.

Perennials (Regency Stripe / Basket Weave / Flat Weave / Oxford Stripe) (SW)

  • Brush or vacuum loose dirt from the surface. Remove spills immediately, blotting excess liquid. Using a clean damp cloth or sponge, gently dab to lift the stain. For stubborn stains, apply a natural soap or mild detergent (such as Dawn, Formula 409, or OxiClean) and gently dab — avoid heavy rubbing. Chlorine bleach won't affect the solution-dyed acrylic fiber and is acceptable for stubborn stains (dilute one part bleach to two parts water). Rinse thoroughly with clean water and air dry. Professional dry cleaning is recommended for tough stains; any solvent except Trichloroethylene is acceptable, using low heat.

Crypton (all Crypton fabrics, incl. Chenille, Melange, Textured Stripe, Bouclé, Textured Weave, Heathered Chenille, Vintage Weave, Linen, Linen Weave) (W)

  • Most stains roll off or can be blotted away with a dry, clean cloth. Mix 1 tsp of an enzyme detergent (such as Tide or Dawn) with 16 oz of warm water in a spray bottle. Use a soft brush to work the solution in, moving from the outside of the stain inward so it doesn't spread. Rinse your brush or sponge frequently, then rinse the fabric thoroughly with water to remove all soap residue. Blot excess moisture and repeat as needed; allow to air dry.

Bouclé

  • Bouclé (S): Most stains bead up and can be blotted away with a dry, clean cloth. For stubborn stains, professional cleaning is recommended.

  • Luxe Bouclé / Chunky Bouclé / Teddy Bear Bouclé (S): Professional cleaning is recommended using a water-free dry-cleaning solvent.

  • Looped Weave (SW): Professional cleaning is recommended using a mild solvent or water-based cleaning agent.

Velvet

  • Velvet / Performance Velvet (S): Professional cleaning is recommended. Most stains can be blotted or wiped with a damp cloth; dried stains can be spot-cleaned. Always test in a hidden area first. Using a small amount of soap and water or a commercial dry-cleaning product, work from the outside of the stain inward. Once dry, brush in the direction of the pile with a soft dry brush to restore loft; repeat if needed. Marking or bruising of the pile after sitting is normal — most marks recover on their own with time and humidity, and stubborn bruising can be restored with minimal steaming. Some slight marks may never fully disappear.

  • Mohair Velvet (S): Professional cleaning is recommended using a water-free dry-cleaning solvent.

Woven

  • Plain Weave (W): Professional cleaning is recommended using water-based solvents or cleaning agents only. Distilled water is recommended.

  • Windowpane (S): Most stains bead up and can be blotted away with a dry, clean cloth. For stubborn stains, professional cleaning is recommended.

  • Shirting Stripe / Basket Weave / Pebble Weave (S): Professional cleaning is recommended using a water-free dry-cleaning solvent.

Leather (Italian / Genuine / Luxe Leather)

  • Dust frequently to keep the leather from drying out and cracking. Blot spills immediately with a dry, clean cloth — avoid rubbing. For stubborn stains, clean with three parts water to one part mild, non-abrasive soap (such as Ivory or Dawn). For scratches, use the heat of your hand to smooth them out; the natural waxes and oils will help cover the scratch.

For fabric-specific details on your exact piece, check the product page or reach out to our Customer Experience Team.

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