Custom Upholstery & Made-to-Order Policy
All custom upholstery and made-to-order pieces are considered final sale and are not eligible for returns or refunds.
This policy is in place because production begins immediately after an order is placed, and materials and designs are customized specifically to each order. These tailored processes ensure quality and prevent adjustments or cancellations once initiated.
Custom upholstered furniture orders adhere to specific guidelines due to their customized nature. Once production begins, the materials and production work are entirely tailored to meet individual specifications. This ensures high-quality standards and timeliness but eliminates the flexibility for changes or refunds.
Need to Cancel?
Cancellations are only accepted within 24 hours of placing your order.
To request a cancellation, please contact our team as soon as possible.
This 24-hour window applies to cancellations only, as changes to customization details cannot be made after an order is submitted. For further assistance, please refer to the McGee & Co. terms and conditions or contact customer support.