GENERAL RETURN POLICY:
We accept returns on select items within 30 days of delivery.
Our customers are responsible for return shipping charges. Refunds are made to the original method of payment less the original shipping fee and return shipping fee. Shipping fees are non-refundable unless the item received is damaged, defective, or incorrect. Returns that arrive with postage due will be returned to the sender.
Please allow 3-5 business days from the date of return receipt for the refund to be issued so that we may process the return and conduct a quality control review. Once a refund has been issued, you will be notified via email.- If you need additional time to ship an approved return, contact McGee & Co. through the returns portal with your order number and proposed shipping timeline to request an extension.- Exceptions for returns beyond the 30-day window are considered on a case-by-case basis, subject to review. Approved exceptions must meet original condition and packaging requirements, with return shipping handled by the customer.
MCGEE REWARDS POLICY:
McGee Rewards points cannot be used in conjunction with promotional offers or discount codes during a sale.
RUGS & LIGHTING:
All rugs and lighting incur a 15% restocking fee per piece, per return. Pieces must be unused, uninstalled, and in their original packaging. Customized lighting sales are final. Customized lighting cannot be returned.
FURNITURE, ART, AND MIRRORS:
Initiate a return request for your furniture or artwork piece by completing our online form here.
Our returns pick-up vendor, will reach out directly to coordinate a convenient date and time for the pick-up of your returning item.
Your refund will be processed within 5-7 business days after our vendor confirms pick-up of your return.
Please note that all furniture returns incur a restocking fee totaling 15% of the retail price.
Returns are only eligible within 30 days of delivery receipt and individual items totaling $500 or more.
Made-to-Order pieces are not eligible.
VINTAGE:
All vintage is final sale.
FURNITURE:
All furniture is final sale.
CUSTOM UPHOLSTERY AND MADE TO ORDER PIECES:
All custom upholstery and made-to-order pieces are final sale.
SWATCHES:
All swatches are final sale.
FINAL SALE & CLEARANCE ITEMS:
All items ending in $0.99 are final sale.
Frequently Asked Questions
Why can’t I complete my return beyond the 30-day window?
Returns that are attempted after 30 days from delivery are automatically flagged as ineligible based on McGee & Co.'s defined policy.
Are lighting items subject to the same return window?
Yes. All items, including lighting, must be returned within 30 days of delivery. Exceptions for these categories are also handled on a case-by-case basis.
Can I return an item directly to the warehouse?
No. McGee & Co. does not accept returns dropped off at the warehouse. If a return is approved (even beyond the 30-day window), the item must be shipped back in its original packaging using the provided return label.