Promotional codes are automatically applied at checkout - no need to enter them manually. Please note the following terms:
Some exclusions may apply.
Promotions are not valid on previous purchases.
Only one promo code can be used per order.
Offers cannot be combined with other promotions or with a To the Trade discount.
Shipping charges still apply unless otherwise stated.
Returns must be requested in accordance with our return policy.
Promotion details and terms are subject to change at any time.- If you lose a signup discount code sent via text message, support cannot retrieve or reissue it. Store the code as soon as you receive it.
Discount codes that have already been used, including first-order discounts, cannot be replaced or reused.- Customers with Designer Trade accounts receive tier-based trade discounts, such as 15% for DT_BrassMember accounts. These discounts are automatically applied at checkout when logged into the account.
Clearance items may qualify for additional discounts, such as an extra 10% off. However, these additional discounts are limited to items specifically designated as clearance and may not stack with other promotions, such as a 25% sitewide discount.
Frequently Asked Questions
I placed my order before the sale started. Can I still get the discount? We’re so sorry. Promotional pricing is only valid during the active sale period and cannot be applied retroactively.Discount codes must also be applied during checkout and cannot be used for previous orders, so ensure the code is entered before finalizing your purchase.For example, the Presidents’ Day promotion runs through Presidents’ Day, allowing customers to make purchases with the discount until the end of the day.
Do you offer price adjustments or price matching?
We do not offer price adjustments or price matching at this time.
Can I use more than one promo code on a single order? Discount stacking is not permitted. This includes combining promotions with To the Trade discounts or Loyalty Rewards.If multiple discounts are available, the checkout system will automatically apply the highest eligible discount.
What should I do if I accidentally close the text containing my signup code?
Unfortunately, signup codes cannot be retrieved or resent. Ensure you save the code upon receiving it to avoid losing it.
Can I get another 15% code to use on items left in my cart?
The 15% first-order discount is a one-time use offer and cannot be applied to such scenarios. Only one code is issued per customer, and usage is limited to one order.Discount codes, including the 15% first-order discount, are strictly limited to one-time use per customer and cannot be reused or replaced under any circumstances.
How can I confirm if a product is eligible for a promotion?
Some products may be excluded from sitewide promotions. For example, if a product like the Linu Woven Sideboard does not reflect a 25% discount in your cart, it is likely excluded from the sale. To confirm eligibility, review the sale catalogue or the list of included items.