How Do I Initiate and Manage a Return at McGee & Co.?
Returning an item to McGee & Co. is a straightforward process thanks to our dedicated online return portal! Follow this comprehensive guide to ensure your return is processed smoothly.
General Return Process Overview
McGee & Co. allows returns on eligible items within 30 days of delivery. Some items may be excluded from returns, so always check the item’s eligibility before initiating the process. Returns must be shipped back within two weeks of initiating the return to avoid automatic closure. For furniture returns, a 15% restocking fee applies, and pickup scheduling will be arranged within 24 hours of submitting the return request. For seating products, the 15% restocking fee also applies, and customers should ensure the items are securely packaged to avoid damage during transit.
Additionally, store credit is available as an alternative resolution option for eligible returns.
Important Notes:
Items must be unused and in their original packaging.
Customers are responsible for return shipping unless the item arrived damaged, defective, or incorrect.
Original Shipping and handling charges are non-refundable, except in cases of damaged, incorrect, or defective items.- Furniture returns are subject to a 15% restocking fee based on the retail price.- Replacement parts, such as cushions and slipcovers for seating products, are not available.
Step-by-Step Guide to Using the Return Portal
Access the Portal: Go to the McGee & Co. self-service Returns Portal via your account on our website.
Locate Your Order: Log in to your account and view your order history to retrieve your order number if necessary.
Select Items: Choose the items you wish to return.
Generate a Shipping Label: The portal will create a prepaid shipping label for your return. Note that only one label is generated per submission. If multiple labels are required, each item or set of items must be submitted individually.
Prepare the Package: Ensure your item is securely packed. McGee & Co. is not liable for damage caused by inadequate packaging or damage/loss in transit. - Items damaged in transit or returned with postage due may be ineligible for a refund.
Ship the Item: Affix the label to the package and drop it off at a designated carrier location (e.g., UPS). For furniture returns, after submitting your request, expect a call within 24 hours to schedule a pickup with the carrier.
Troubleshooting Return Labels: If you encounter issues with printing your return label, use the QR code provided with your return. Bring the QR code to the carrier location, where it can be scanned to retrieve your shipment details and print the label for you on-site.
Refund Processing and Policy
Timeline: Once the returned item is received at the warehouse, allow 3–5 business days for a quality control review.
An additional 5–7 business days may be needed for the refunded amount to appear in your account, depending on your bank's processing timeline.
Refund Amounts: Refunds are issued to the original payment method or store credit, less shipping, handling, and any applicable restocking fees. Refunds for damaged, defective, or incorrect items include shipping and handling costs. Furniture refunds will also deduct a 15% restocking fee unless the item arrived damaged or defective.
Handling Damaged, Defective, or Incorrect Items
If your item arrives damaged or defective, McGee & Co. will process your return differently. For seating products that develop issues outside the warranty period, McGee & Co. recommends consulting local repair professionals. Our support team can provide guidance or suggestions for repairs. If you receive an incorrect item, you do not need to return it to receive a refund. Simply submit your request through our returns portal, including photos of the item and a brief description of the issue. A full refund will be issued unless the review outcome specifically requests a return.
Initiate the damage claim process through the returns portal.
Upload photos and a description of the damage.
McGee & Co. will review the claim and notify you via email regarding next steps, including whether the item requires return or can be disposed of.
Upon approval, a refund or replacement will be issued based on your request.
5. You can choose one of the following resolutions for damaged or defective items: store credit, a full refund to your original payment method, or a replacement of the item.
Common Questions and Special Cases
Can I Process My Return as an Exchange? Yes, returns can be processed as exchanges. Once your returned item is received, the replacement will be shipped. You’ll receive an email with your new tracking number.
Where Do I Find the Returns Portal? The portal can be accessed via the McGee & Co. website, scrolling to the bottom of the page, and clicking on the "Shipping and Returns" page.
What Happens to Ineligible or Late Returns? Returns that are not properly packaged, have postage due, or exceed the return window may not be accepted or refunded.4. Can I purchase additional slipcovers in another color? No, additional slipcovers for seating products are not available for sale separately.
What should I do if my sofa cushion is damaged? Consult a local upholstery professional for restoration or recovery. Our support team can provide fabric details to assist.
Can I return a chair that cracked after a couple of years? Items outside the warranty period are not eligible for replacement, but local repair options can be explored.4. What Information Do I Need for a Furniture Return? You will need to provide your name, email, phone number, order number, item(s) being returned, quantity, return reason, additional comments, and preferred refund method.6. Do I need to return an extra item to get a refund? No, if the extra item was sent by mistake, you do not need to return it. You may keep or donate it.
What should I do if I receive an incorrect item? Submit a request through the returns portal with photos and a description of the issue. A refund will be processed without requiring a return unless otherwise specified.
How Do I Reset an Exchange? To reset an exchange, request a reset through the returns portal. Once the exchange is reset, submit the return and provide reasons for returning each item. Then, select the new items you wish to receive.
This guide provides everything you need to know about the return process. Always check McGee & Co.’s official Returns Policy on their website for the most updated information.
Replacement Parts Policy
McGee & Co. does not offer replacement parts for seating products, including cushions and slipcovers. Below are some specific examples:
Replacement Cushions: Replacement cushions for sofas are not available. If a cushion is damaged, we recommend consulting a local upholstery professional who can restore or recover the cushion using similar or matching fabric. Our support team can provide details about the original fabric or construction to assist your upholsterer.
Slipcovers: Additional or replacement slipcovers for products like the Trudeaux Slipcover Swivel Chair or individual couch seat cushions are not available for purchase separately.