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How do I initiate and manage a return at McGee & Co.?

Updated over 3 months ago

How Do I Initiate and Manage a Return at McGee & Co.?

Returning an item to McGee & Co. is a straightforward process thanks to our dedicated online return portal! Follow this comprehensive guide to ensure your return is processed smoothly.

General Return Process Overview

McGee & Co. allows returns on eligible items within 30 days of delivery. Some items may be excluded from returns, so always check the item’s eligibility before initiating the process. Returns must be shipped back within two weeks of initiating the return to avoid automatic closure.

Important Notes:

  • Items must be unused and in their original packaging.

  • Customers are responsible for return shipping unless the item arrived damaged, defective, or incorrect.

  • Shipping and handling charges are non-refundable, except in cases of damaged, incorrect, or defective items.

Step-by-Step Guide to Using the Return Portal

  1. Access the Portal: Go to the McGee & Co. Returns Portal via your account on their website.

  2. Locate Your Order: Log in to your account and view your order history to retrieve your order number if necessary.

  3. Select Items: Choose the items you wish to return.

  4. Generate a Shipping Label: The portal will create a prepaid shipping label for your return. Note that only one label is generated per submission. If multiple labels are required, each item or set of items must be submitted individually.

  5. Prepare the Package: Ensure your item is securely packed. McGee & Co. is not liable for damage caused by inadequate packaging or damage/loss in transit. - Items damaged in transit or returned with postage due may be ineligible for a refund.

  6. Ship the Item: Affix the label to the package and drop it off at a designated carrier location (e.g., UPS).

Refund Processing and Policy

  1. Timeline: Once the returned item is received at the warehouse:

    1. Allow 3–5 business days for quality review.

    2. An additional 5–7 business days may be needed for the refunded amount to appear in your account, depending on your bank's processing timeline.

  2. Refund Amounts: Refunds are issued to the original payment method or store credit, less shipping, handling, and any applicable restocking fees. Refunds for damaged, defective, or incorrect items include shipping and handling costs.

Handling Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect, McGee & Co. will process your return differently:

  1. Initiate the damage claim process through the returns portal.

  2. Upload photos and a description of the damage.

  3. McGee & Co. will review the claim and notify you via email regarding next steps, including whether the item requires return or can be disposed of.

  4. Upon approval, a refund or replacement will be issued based on your request.

Common Questions and Special Cases

  1. Can I Process My Return as an Exchange? Yes, returns can be processed as exchanges. Once your returned item is received, the replacement will be shipped. You’ll receive an email with your new tracking number.

  2. Where Do I Find the Returns Portal? The portal can be accessed via the McGee & Co. website, scrolling to the bottom of the page, and clicking on the "Shipping and Returns" page.

  3. What Happens to Ineligible or Late Returns? Returns that are not properly packaged, have postage due, or exceed the return window may not be accepted or refunded.

This guide provides everything you need to know about the return process. Always check McGee & Co.’s official Returns Policy on their website for the most updated information.

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