Can I Add or Modify Items in My Order After It's Been Placed?
Once an order is placed, items can't be added, removed, or changed — including color, size, or quantity. This is due to system limitations. Your only option is to cancel and reorder.
Canceling your order
Contact our Customer Experience team to request a cancellation.
Cancellation is only possible if your order hasn't entered packing or shipping.
MTO items cannot be canceled after 24 hours of purchase.
Once canceled, place a new order with the items you want.
Same-price guarantee: If you cancel and reorder the same item in a different color or size, we'll honor your original price — as long as the cancellation is approved.
Adding more items
Each order is processed and shipped separately, so additional items need a new order. Orders and their shipping fees can't be combined.