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How can I return non-furniture (home accessory) items through McGee & Co.?

Updated over 2 months ago

How to Return Non-Furniture Items Through McGee & Co.

Returning non-furniture items to McGee & Co. is a seamless process. This guide will help you properly handle the return of items such as home decor, rugs, and other smaller goods without using the Sharetown pickup service.

Additionally, McGee & Co. provides other return-related services such as exchanges for the wrong items or resolving issues with missing deliveries.

Overview: Understanding the Returns Process:

  • Non-furniture items do not require a Sharetown pickup. Sharetown is exclusively for larger items like furniture, art, freight rugs, and mirrors valued over $500.

  • Smaller, non-furniture items should be returned using McGee & Co.’s returns portal, and the shipping process involves a FedEx or UPS label.- Specify exact items and quantities during the online return process to ensure smooth processing by McGee & Co.

Step-by-Step Guide to Returning Non-Furniture Items:

  1. Access the Returns Portal:

    1. Visit the McGee & Co. Returns Portal to start your return.

  2. Generate a Return Label:

    1. Follow the on-screen prompts to create a prepaid FedEx or UPS return label. - Print the label provided by the portal.

  3. Ship Your Item:

    1. Pack the item securely.

    2. Attach the printed return label to the package.

    3. Drop off your package at the nearest FedEx or UPS location based on the chosen carrier.

Handling Common Errors:

Mistakenly Submitted a Sharetown Pickup Request

If you accidentally scheduled a Sharetown pickup for a non-furniture item:

  • Cancel the Sharetown pickup request if applicable.

  • Follow the standard return process described above to generate a prepaid shipping label and return the item with FedEx or UPS.

Sharetown is not suitable for smaller goods, but McGee & Co.’s streamlined returns portal ensures you can resolve such errors effortlessly.

Final Tips:

  • Check the Item Type: Only larger, high-value items such as furniture should be handled via Sharetown pickups. All other items should be processed through the standard returns portal.

  • Follow All On-Screen Prompts: The returns portal provides step-by-step guidance to help you complete your return quickly and accurately.

Resolving Missing Items

If an item from your order is missing, you should:

  1. Check for multiple packages, as partial shipments might arrive separately at no extra cost.

  2. After confirming all shipments have been received, contact support to either:

    • Request a replacement with address confirmation.

    • Opt for a refund processed back to the original payment method.

Exchanges and Promotional Discounts

When exchanging an item and retaining promotional discounts:

  1. Wait for the original order’s delivery.

  2. Use the Returns Portal to indicate the inappropriate item and specify its replacement.

  3. Verify the promotional pricing applies to your replacement.

  4. Proceed with the invoice link sent to cover any price difference.

Timelines and Payment Links for Returns

Returned items are checked in at the warehouse within 2–3 business days. Once validated, exchanges or refunds are initiated, and a confirmation email is sent with payment links for outstanding amounts. This process is automated and cannot be manually expedited.

Related Topics

  • Handling damaged items

  • Understanding shipping and delivery policies

  • FAQs for promotional discounts

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