Handling Damaged Items Received from McGee & Co.
If you receive a damaged item from us, please follow these steps to resolve the issue efficiently. These guidelines cover general rules as well as specific instructions for unique cases such as broken glass and furniture.
General Instructions for Reporting Damaged (non-furniture) Items:
Start a Return: Visit the McGee & Co. returns portal and click on “Start a return.”
Select Reason: When prompted, choose the return reason as "Damaged/Defective."
Provide Documentation: Upload clear photos of the damaged item along with a brief description.
Await Review: Once the submission is completed, McGee & Co. will review your claim and notify you via email about the next steps. This could include instructions to either dispose of the item safely or return it, depending on the issue.
Handling Items with Broken Glass:
Photograph the Damage: Take clear photos showing the broken glass and include them in your online return submission.
Safely Dispose of the Item: For your safety, carefully dispose of any broken glass immediately. There is no need to retain the damaged item.
Resolution Options:
Replacements: When possible, a replacement for the damaged item will be processed as soon as your claim is approved. Replacement times typically follow the usual shipping timeframe (as noted on the product page).
Refunds: If a replacement cannot be provided (due to the item being discontinued or out of stock), you will receive a refund. McGee & Co. will confirm this via email once processed.
Specific Scenarios:
If a Replacement Also Arrives Damaged:
If your replacement item is also damaged:
Report the issue using the same return process.
Include photos of the additional damage.
McGee & Co. will create a new replacement order and provide email confirmation. You can safely dispose of the damaged replacement; a return is not required for broken items.
Handling Large Items (for example, Furniture):
Damaged furniture orders will follow these steps:
Please email us at [email protected] with clear photos of the damaged piece (and packaging if available), a detailed description of the damage, and your desired resolution.
McGee & Co. will assess the damage and depending on the analysis, will process a replacement order, refund, or credit for the damaged item.
Disposition of the damaged furniture piece will be determined by the McGee & Co. Team.