How to Return an Item Ordered in the Wrong Size
McGee & Co. provides an easy-to-use online return portal for processing returns of items ordered in the wrong size. Below is a step-by-step guide, along with important information on shipping and refund policies.
Step-by-Step Return Process and General Guidelines
Access the Online Return Portal - Start by visiting the McGee & Co. online return portal. Use the designated URL or go through your account dashboard. - Log in to your account to locate your order number in the order history if needed.
Print the Prepaid Shipping Label - Follow the prompts on the return portal to generate and print the prepaid shipping label. - Note that one shipping label is generated per transaction. You’ll need to submit multiple returns separately if required.
Prepare Your Package - Securely package the item to ensure it is protected during transit. Items damaged because of inadequate packaging are not eligible for a refund. - Affix the printed label to your package.
Ship the Package - Drop the package off at a nearby carrier location as indicated on the shipping label. Ensure that the label is visible and securely attached.
Handling Multiple Orders - Each order requires its own separate return request through the returns portal. - While return requests must be submitted separately, you can combine items from different orders into one package for shipping. Ensure that you include the required documentation for each return in the package to facilitate proper processing.
Customer Responsibilities
Return Shipping Costs: Customers are responsible for all return shipping costs. Shipping and handling charges are non-refundable unless the item received was damaged, defective, or incorrect.
Secure Packaging: Ensure that the items are packaged securely. McGee & Co. is not liable for items lost or damaged due to inadequate packaging during return transit.
Documentation for Multiple Orders: Include all necessary documentation for each return request in the package. This ensures that all items are processed correctly and without delays.
Refund Policies
Refund Timelines: - Allow 3–5 business days for a quality control review after your return is received. - Refunds are issued to the original payment method within 5–7 business days of processing. You will receive an email notification once the refund is processed.
Non-Eligible Refunds: - Items damaged in transit or mishandling during shipping back to McGee & Co. are not eligible for refunds. - Returns sent with postage due will be returned to the sender. - Shipping and handling charges are always non-refundable unless the item was received damaged, defective, or incorrect.
Key Points to Remember
Always double-check your packaging to ensure it is secure and that the shipping label is correctly attached.
Track your package through the carrier to confirm its delivery to McGee & Co.
Following these steps and guidelines will help ensure a smooth return experience. For further questions, consult the McGee & Co. customer support team for personalized assistance.