Understanding Refund Calculations, Fees, and Policies
Refund policies can often involve multiple considerations, such as fees, refund amount adjustments, and methods of refunds. .
Overview of the Refund Process
Refunds at McGee & Co. are typically issued after deducting applicable fees. Here's a clear, itemized breakdown, including:
Each type of deduction (e.g., restocking fees, return shipping costs, or other applicable fees).
The total deductions from the original purchase price.
The final refund amount along with the refund method chosen at the time of the return process (original payment method, store credit, etc.).
Deductions and Fee Structures
Refund amounts might not always equal the original purchase price due to several fees that apply, including:
Restocking Fees:
A 15% restocking fee is levied on products like furniture, lighting, and rugs (per piece). This fee is deducted to cover the costs of processing and handling the return.
Return Shipping Fees:
Customers are responsible for return-shipping expenses unless the item is being returned due to manufacturer defects, damage, or an incorrect item sent.
Return shipping is not required when a full refund is issued for the order.
Non-Refundable Original Shipping Fees:
Original shipping fees are refundable under specific conditions, including:
When an order arrives empty: Both the shipping charges and the item cost will be refunded, though these refunds may be processed separately.
When a full refund is issued for the order: The original shipping charges will also be refunded, and no return shipping is required.
When an item is returned: The original shipping charge paid for delivery will be refunded.
Special Cases and Refund Exceptions
Some exceptions or special conditions may also influence the refund amount:
Discounted Purchases: Refunds for items purchased at a discount will reflect the the amount actually paid rather than the standard purchase price.
Final Sale Items: For specific categories, such as final sale furniture, exceptions may allow for a return and a refund in the form of store credit. However, these returns often incur return shipping fees and non-refundable original shipping charges, in addition to restocking fees.
Lighting Product Returns: Returns for lighting items require that items are in unused, uninstalled condition and in original packaging. Additionally, due to restocking and shipping fees, the refund will be less than the original payment amount. Customized lighting is final sale and non-returnable.
Refund Confirmation Discrepancies: Initial refund estimates displayed online may differ from the final processed amount after review. Always refer to the processed refund confirmation email for accurate details.
Shipping Refund Conditions: Shipping charges are refunded under specific conditions, such as when an order arrives empty, when a full refund is issued, or when an item is returned. Refunds for shipping charges may be processed separately from item cost refunds, resulting in separate confirmations.