Shipping timing depends on the item you ordered. Here's how to know what to expect.
Check the Product Page First:
The most accurate ship estimate for any item is listed right on its product page, just above the Add to Cart button. Lead times vary from item to item, so the product page is always your best source for that specific piece.
In-Stock Items:
In-stock items will ship within the estimated lead time listed on the product page. Please refer to the product page for the most up-to-date shipping timeline for the item.
Custom & Made-to-Order Pieces:
Custom and made-to-order items are crafted just for you, so they take longer — typically 6 to 16 weeks. As with all items, the estimated lead time is shown on the product page before you order.
For custom pieces with a specific delivery date in mind, ordering well in advance of your target window is recommended.
How Your Order Ships:
We ship through two carriers, depending on your items:
FedEx — smaller parcels and décor
Metropolitan — larger furniture (the shipment may first be sent to a final-mile hub near your location, and the carrier may contact you to schedule delivery)
Tracking Your Order:
Once your order ships, you'll receive a confirmation email with tracking details. You can also find tracking links anytime in your account on our website. Please allow up to 36 hours for tracking to update after the carrier receives your shipment.
A Few Things to Keep in Mind:
All lead times are estimates and may change.
We're unable to expedite shipping once an item is in transit.
If an item goes on backorder after your order is placed, we'll email you with an updated timeline.
Still have questions about your order? Our Customer Experience Team is happy to help.