My Tracking Isn't Updating
It's normal to see little movement at first.
Allow up to 36 hours after shipment for tracking to update — sometimes longer over weekends or holidays.
Check the right carrier: larger furniture ships via Metropolitan, smaller items and décor via FedEx.
My Tracking Link or Number Isn't Working
A number that won't pull up results usually just hasn't been scanned yet.
Allow up to 36 hours after shipment, then try again.
Track directly on the carrier's site:
Check your account: open the order in your Order History to find your tracking link.
Still Need Help?
If you've tried these steps and tracking still isn't working, contact our Customer Experience Team with your order number — we'll take it from there.