Our Delivery Types
White Glove — for large furniture (sofas, beds, dressers, dining tables, made-to-order items)
By appointment; an adult must be present to sign.
Delivered to the room of your choice
Please prep the space and ensure it's accessible. White Glove can be added to most Threshold items; contact us to arrange for an added fee.
If White Glove service was expected but not delivered, report the issue to [email protected] for resolution.
White Glove delivery can be downgraded to Threshold delivery upon request, with tracking information updated accordingly.
Threshold — for smaller furniture (rugs, side tables, chairs, nightstands)
By appointment; an adult must be present to sign.
Delivered in packaging to the first dry area inside your home (garage, entryway). No assembly or unpacking.
Doorstep — for smaller items (lamps, poufs, small rugs, décor)
No appointment or signature needed. Left outside your door with a photo as proof.
Delivery Policies
Address — Orders ship only to the original address entered at checkout. Add a valid phone and email so your delivery team can schedule with you.
Missed appointments — A rescheduling fee applies before a new appointment can be set. You'll get a courtesy call when the team is on the way. If the delivery cannot be completed due to an unprepared room, additional fees may apply for a return visit.
Cancellations — Once an order enters shipping, it can't be canceled, but you can work with the delivery team on a date that fits.
Scheduling deadline — We can't hold items longer than 5 business days after they're ready. After that: storage fees may apply, items may return to the warehouse, and refunds are issued as store credit minus return shipping and a 15% restocking fee.
Loss or damage — We're not responsible for loss or damage after the 5-day holding period. If a production delay means we can't meet your required date, you may cancel to source an alternative.
Questions? Our Customer Experience Team is here to help.