We're happy to help cancel your order when we can. Because we begin processing orders quickly, the timing of your request matters — here's what to know.
Standard orders
To cancel, contact our Customer Experience Team as soon as possible with your order number. We can only cancel an order if it hasn't yet entered the shipment process; once it reaches that stage, we're unable to cancel it.
Orders can't be edited once placed — items, colors, sizes, and quantities can't be changed. If you need to make a change, the best option is to cancel (if eligible) and place a new order. If you reorder the same item in a different color or size, we'll honor your original price, as long as the cancellation is approved. If you’re hoping to apply a discount or promo code on your new order, reach out to our team directly — a team member can review your options.
Custom & made-to-order pieces
Custom and made-to-order items go into production shortly after you order, so:
Cancellations are accepted only within 24 hours of placing your order.
After 24 hours, these pieces are final sale and can't be canceled, returned, or refunded.
Your refund
Once your cancellation is approved and processed, you'll be refunded in full to your original payment method. You'll receive an email confirmation once it's done, and refunds typically post to your account within 7-10 business days.
Note: if your order is returned to the warehouse due to a missed delivery scheduling deadline, refund terms may differ — see Delivery Types & Policies for details.
If your order has already shipped
If it's too late to cancel, you can refuse delivery or start a return once it arrives — see What is McGee & Co.'s return policy?
Need help?
Have your order number ready and reach out to our Customer Experience Team, and we'll take it from there.