We're happy to help cancel your order when possible. Because we begin processing orders quickly, the timing of your request matters, here's what to know.
Standard Orders
To cancel, contact our Customer Experience Team as soon as possible with your order number.
Cancellation is only possible if your order hasn't yet entered packing or shipping. Once an order reaches that stage, we're unable to cancel it.
Please note that orders can't be edited once placed items, colors, sizes, and quantities can't be changed. If you need to make a change, the best option is to cancel (if eligible) and place a new order.
Custom & Made-to-Order Pieces
Custom and made-to-order items are crafted specifically for you, with production beginning shortly after your order is placed. For these pieces:
Cancellations are accepted only within 24 hours of placing your order.
After 24 hours, these items are considered final sale and can't be canceled, returned, or refunded.
To request a cancellation, contact our Customer Experience Team right away at [email protected].
Need Help?
Have your order number ready and reach out to our Customer Experience Team we'll take it from there.