Yes! If a piece isn't quite right, you can exchange it — for the same item in a different size or color, or for a different item altogether. Here's how it works.
What you can exchange for
The same item in a different size or color.
A different item entirely. If the new item costs more, we'll send an invoice for the difference before it ships; if it costs less, we'll refund the difference.
Exchanges are subject to availability. If your chosen replacement is out of stock, we'll issue a refund instead.
How to start an exchange
Go to the returns portal and log in to find your order.
Select Exchange and choose your replacement.
Pack the original item securely — items damaged by inadequate packaging may not be eligible.
Affix the prepaid return label and drop the package at a carrier location.
Once we receive and inspect your item, your exchange order is created, and you'll get tracking when it ships. If there's a balance due, we'll send an invoice first.
What's eligible
Home Accessories can be exchanged.
Rugs and lighting can be exchanged if they were shipped by FedEx, though the 15% restocking fee still applies.
Furniture and larger items can't be exchanged — they're return-only through our vendor Sharetown. See Is furniture returnable?
Final sale items can't be returned or exchanged.
A few things to know
You're responsible for return shipping on an exchange, unless the item arrived damaged, defective, or incorrect.
Exchanging something that was already a replacement? Use the order number from that replacement to start the new exchange.
Questions about picking a replacement? Our Customer Experience Team is happy to help.