Can I Cancel My Order After It Has Shipped?
No, it is not possible to cancel an order after it has shipped. Once an order has entered the fulfillment or shipping process - which may include picking, packing, or being handed off to the carrier - cancellation is no longer an option.
This phase, often referred to as the "shipping preparation phase," involves logistical steps like preparing and packing the order, making cancellations impractical.
What Can You Do If You No Longer Want an Item?
Additionally, once an order is cancelled, it cannot be reinstated. If you still wish to purchase the items, you will need to place a new order.
Exchange and Replacement Orders
Understanding the rules and procedures for canceling exchange or replacement orders can help you manage your orders effectively. Below, we outline the key policies and steps to follow:
Exchange Orders
After Shipping: Once an exchange order has shipped, it cannot be canceled. If you no longer want the exchanged item, you will need to wait for it to arrive and then initiate a return through the returns portal. Refunds will be processed according to the return policy.
Replacement Orders
After Processing: Once a replacement order has been processed and is in the fulfillment flow, it cannot be canceled. However, if the replacement has already been dispatched, you may keep it at no charge.
If the order has already shipped and you no longer want the item, follow these steps:
Tips to Avoid Order Issues
Review Your Order Carefully: Double-check item details, such as size and quantity, before completing your purchase.
Act Quickly: If you notice an error, submit a cancellation request immediately to increase the likelihood of success.
Start a Return in the Return Portal
Log in to your account and locate your order number in the order history.
Initiate the return process through the online return portal.
Print and Attach the Shipping Label
The portal will generate a prepaid shipping label. Print it and affix it to the package.
Package the Item Securely
Ensure the item is adequately packaged to prevent damage during transit. Items damaged in return transit are not eligible for a refund.
Drop Off the Package
Take the package to the designated carrier location. After the return is received, allow 3–5 business days for a quality review and refund issuance. The refund will then post to your account within 5–7 business days.
For exchange orders, if you decide you no longer want the item after it has shipped, you must initiate a return to receive a refund. For replacement orders, items dispatched as replacements are provided at no additional cost and do not require a return.
Can I Cancel My Order Before It Ships?
Cancellation may still be possible if the order has not yet entered the shipping process. Orders that are not in the picking or packing stage may be eligible for cancellation. If you wish to cancel: Additionally, if you need to adjust your order due to selecting the wrong item or quantity, you can cancel the order (if eligible) and place a new one with the correct details. If a discount or promotional code cannot be applied to an existing order, you may request to cancel the order and place a new one using the valid discount code during the active promotion period. However, cancellations may not be possible once the order is in the shipping preparation phase or has shipped.
Contact the Customer Experience Team as soon as possible to request cancellation.
If the order is eligible for cancellation, you will receive a confirmation email, and the refund will be issued to your original payment method. - Example: "Orders can only be canceled if the manufacturer/Fulfillment Center Team has not begun packing or shipping."
If you need to correct an order with the wrong item or quantity, cancel the order and place a new one with the correct details. 4. If you missed a discount, you can request a cancellation and reorder with the promotion. To use a new discount coupon, you must place a new order using the email link associated with the offer, as some discounts are not sitewide.
Refunds for canceled orders are typically processed back to your original payment method within 7–10 business days, depending on your bank's processing timeline. Cancellations are generally processed within one day, though this may vary depending on the order status.
Once an order is cancelled, it cannot be reactivated or reinstated. Customers who wish to purchase the same items must place a new order. If you forgot to apply a discount code, you can request cancellation of the original order. If the cancellation is successful, a refund will be processed back to your original payment method.
Exceptions or Special Cases:
Cancellation for Discounts and Promotional Codes
If a discount or promotional code cannot be applied to an existing order, you may request to cancel the order and place a new one using the valid discount code during the active promotion period.
To use a new discount coupon, you must place a new order using the email link associated with the offer, as some discounts are not sitewide.
If you missed a discount, you can request a cancellation and reorder with the promotion. However, cancellations may not be possible once the order is in the shipping preparation phase or has shipped.
If you forgot to apply a discount code, you can request cancellation of the original order. If the cancellation is successful, a refund will be processed back to your original payment method.
To return an item and repurchase it at a sale price, you can initiate the return process through the online return portal. Ensure the item is securely packaged and use the prepaid shipping label provided. Refunds for returned items will be processed after a quality review, typically within 3–5 business days, and will post to your account within 5–7 business days.
Certain furniture items or items fulfilled by manufacturers: Cancellation may only be possible before these orders enter the shipping stage. For example, furniture orders like the Linton Desk cannot be canceled once the shipping steps have started.
Refusal of Delivery: If delivery is refused, the customer will be responsible for any and all applicable return shipping and restocking fees.
Return Shipping Costs: Customers are responsible for return shipping unless the item received was damaged, defective, or incorrect.
Non-Refundable Fees: Shipping and handling fees are non-refundable unless the return is due to an error on McGee & Co.'s part.
Postage Due: Returns sent with postage due will be returned to the sender.
Replacement Orders: Items dispatched as replacements are provided at no additional cost and do not require a return.
For some furniture items, cancellation requests may require explicit manufacturer approval, which is not guaranteed once shipping preparation begins.
For additional questions about order cancellations or more details on return policies, please visit our Returns and Refund Policy Page.
If your order has been cancelled and you still want the items, visit the McGee & Co. website or app to place a new order. Search for the items, add them to your cart, and complete the checkout process.