Can I Cancel My Order After It Has Shipped?
No, it is not possible to cancel an order after it has shipped. Once an order has entered the fulfillment or shipping process - which may include picking, packing, or being handed off to the carrier - cancellation is no longer an option.
This phase, often referred to as the "shipping preparation phase," involves logistical steps like preparing and packing the order, making cancellations impractical.
What Can You Do If You No Longer Want an Item?
Additionally, once an order is cancelled, it cannot be reinstated. If you still wish to purchase the items, you will need to place a new order.
Exchange and Replacement Orders
Understanding the rules and procedures for canceling exchange or replacement orders can help you manage your orders effectively. Below, we outline the key policies and steps to follow:
Exchange Orders
After Shipping: Once an exchange order has shipped, it cannot be canceled. If you no longer want the exchanged item, you will need to wait for it to arrive and then initiate a return through the returns portal. Refunds will be processed according to the return policy.
Replacement Orders
After Processing: Once a replacement order has been processed and is in the fulfillment flow, it cannot be canceled. However, if the replacement has already been dispatched, you may keep it at no charge.
If the order has already shipped and you no longer want the item, follow these steps:
Tips to Avoid Order Issues
Review Your Order Carefully: Double-check item details, such as size and quantity, before completing your purchase.
Act Quickly: If you notice an error, submit a cancellation request immediately to increase the likelihood of success.
Wait for the item to be delivered. Use the tracking information provided by the carrier to monitor the delivery progress.
- Example: "Tracking information will be sent via email after your order ships."
Once the item is delivered, initiate a return using the online return portal. Returns will be processed in accordance with McGee & Co.'s standard return policy.
- Important: Return shipping costs and other related fees are the responsibility of the customer. Additionally, refunds are typically processed within 7-10 business days once the return is approved. You may also request a waiver for return fees as a courtesy if your cancellation attempt fails, though this is not guaranteed.
For exchange orders, if you decide you no longer want the item after it has shipped, you must initiate a return to receive a refund. For replacement orders, items dispatched as replacements are provided at no additional cost and do not require a return.
Can I Cancel My Order Before It Ships?
Cancellation may still be possible if the order has not yet entered the shipping process. Orders that are not in the picking or packing stage may be eligible for cancellation. If you wish to cancel: Additionally, if you need to adjust your order due to selecting the wrong item or quantity, you can cancel the order (if eligible) and place a new one with the correct details.
Contact the Customer Experience Team as soon as possible to request cancellation.
If the order is eligible for cancellation, you will receive a confirmation email, and the refund will be issued to your original payment method. - Example: "Orders can only be canceled if the manufacturer/Fulfillment Center Team has not begun packing or shipping."
If you need to correct an order with the wrong item or quantity, cancel the order and place a new one with the correct details.
Refunds are typically processed within 7-10 business days after cancellation is confirmed, depending on your bank's processing timeline. Cancellations are typically processed within one day, though this may vary depending on the order status.
Once an order is cancelled, it cannot be reactivated or reinstated. Customers who wish to purchase the same items must place a new order.
Exceptions or Special Cases:
Certain furniture items or items fulfilled by manufacturers: Cancellation may only be possible before these orders enter the shipping stage. For example, furniture orders like the Linton Desk cannot be canceled once the shipping steps have started.
Refusal of Delivery: If delivery is refused, the customer will be responsible for any and all applicable return shipping and restocking fees.
Replacement Orders: Items dispatched as replacements are provided at no additional cost and do not require a return.
For some furniture items, cancellation requests may require explicit manufacturer approval, which is not guaranteed once shipping preparation begins.
For additional questions about order cancellations or more details on return policies, please visit our Returns and Refund Policy Page.
If your order has been cancelled and you still want the items, visit the McGee & Co. website or app to place a new order. Search for the items, add them to your cart, and complete the checkout process.