Once you've shipped your return, here's what to expect at each stage — and when to reach out if something seems off.
After you ship
We process returns within 3–5 business days of receiving your package. Once complete, you'll get an email confirmation — that's your cue that your refund or store credit has been issued.
For card refunds, allow an additional 5–7 business days for the amount to post to your account after we issue it.
For store credit, it's available to use as soon as it's issued — no additional wait.
Furniture returns via Sharetown
Once Sharetown confirms your pickup, your refund is processed within 5–7 business days. You'll receive an email confirmation once it's issued.
If you haven't heard from us
If it's been more than 5 business days since your return was delivered to our warehouse and you haven't received a confirmation email, contact our Customer Experience Team at [email protected] with your order number and your return tracking number — we'll look into it.
For full details on fees and refund amounts, see How do refunds and return fees work?