Rugs and lighting can be returned, with a few things to keep in mind.
Eligibility
Returns must be started within 30 days of delivery.
Items must be unused, uninstalled, and in their original packaging.
A 15% restocking fee (based on retail price) applies to all rug and lighting returns.
Customized lighting is final sale and can’t be returned.
Rugs up to 6x9
Start your return through our returns portal. Select the item, choose your return reason, generate a prepaid label, and drop the package at the nearest FedEx or UPS location.
Rugs over 6x9
Large freight rugs are picked up by our returns vendor, Sharetown, rather than shipped back. To start, complete our online return form and Sharetown will reach out to schedule a convenient pickup. Once pickup is confirmed, your refund is processed within 5–7 business days.
Lighting
Start your return through our returns portal. Items must be uninstalled and in their original packaging. Customized lighting is final sale and not eligible for return.
Exchanges
Rugs and lighting can be exchanged if they shipped via FedEx. Start an exchange through the returns portal and select your replacement — the 15% restocking fee still applies. See Do you offer exchanges? for full details.
For a full breakdown of fees and refund timing, see How do refunds and return fees work?