Returning smaller home accessories — décor, wallpaper, and other small items — is quick and done through our returns portal. Here's how, step by step.
Before you start
Items must be unused, uninstalled, and in their original packaging.
Returns must be started within 30 days of delivery.
Final sale items can't be returned.
Step by step
Go to the returns portal and log in to find your order.
Select the item(s) you'd like to return and choose your return reason.
Generate your prepaid return label — print it, or choose a QR code to scan at the carrier.
Pack your item(s) securely. If you don't have the original box, any sturdy box works; returns that arrive damaged from inadequate packaging may not be eligible for a refund.
Attach the label and drop the package at the nearest FedEx or UPS location. If your order arrived in multiple boxes, create one label per box.
Good to know
You're responsible for return shipping, calculated by the package's size, weight, and destination. Shipping fees are non-refundable unless the item arrived damaged, defective, or incorrect.
Returning a rug or light fixture? See How do I return rugs or lighting? (a 15% restocking fee applies).
Returns that arrive with postage due are sent back to the sender.
After you ship
After we receive your return, allow 3–5 business days to process it and complete a quality-control review, then 5–7 business days for the refund to post to your card. Store credit is ready to use as soon as it's issued. We'll email you once it's done.
Related: How do refunds and return fees work? · Do you offer exchanges? · Is furniture returnable? · An Item Is Missing From My Order